Support

We usually reply within 1–2 business days.

Contact Us

For any question, bug report, or feedback about the Lift app, email us at ricc.casalee@gmail.com.

To help us resolve your issue faster, please include:

• Your iPhone model and iOS version (Settings → General → About).
• The app version (shown at the bottom of the in-app Settings screen).
• What you were doing when the problem occurred, and a screenshot if possible.

Frequently Asked Questions

How do I manage or cancel my subscription?

Lift Pro subscriptions are billed through your Apple ID. To manage or cancel, open Settings → your name → Subscriptions on your iPhone, or in the App Store app tap your profile picture → Subscriptions. Cancelling stops future renewals; you keep access until the end of the current billing period.

How do I restore a purchase on a new device?

Make sure you are signed in with the same Apple ID, then open the Lift paywall and tap Restore Purchases. Your Pro access is tied to your Apple ID, not your Lift account.

Can I get a refund?

App Store purchases are refunded by Apple, not by us. Request one at reportaproblem.apple.com while signed in with the Apple ID used for the purchase.

How do I export my data?

Open the in-app Settings → Export Workout Data to download a copy of your workout and nutrition data.

How do I delete my account and data?

Email us at ricc.casalee@gmail.com from the address linked to your account and we will delete your account and all associated data from our backend. You can also clear all data stored on your device via the in-app Settings. See our Privacy Policy for details on your rights.

Why isn't an AI feature (meal scan, Coach, physique projection) responding?

AI features need an internet connection and an active session. Check your connection, make sure you are signed in, and try again. If the problem persists, email us with the approximate time it happened so we can check our logs.

Privacy & Terms

Read our Privacy Policy and Terms of Service.